Privacy & Data Protection
At Plants and Pets Hub, we’re committed to protecting your privacy and ensuring your personal information is handled with care and transparency.
Data Collection
We collect only essential information needed for your orders, deliveries, and to enhance your experience.
Learn moreSecurity Measures
Your data is protected with industry-standard security protocols and encryption technologies.
Learn moreReturn Policy
RTO/return charges are the customer’s responsibility. Refunds processed after verification.
Learn moreYour Rights
You have full control over your data with rights to access, update, or delete your information.
Learn moreTable of Contents
1. What Information Do We Collect?
We collect personal information that you voluntarily provide to us when you register on the Services, express an interest in obtaining information about us or our products and Services, when you participate in activities on the Services, or otherwise when you contact us.
Personal Information Provided by You
The personal information that we collect depends on the context of your interactions with us and the Services, the choices you make, and the products and features you use. The personal information we collect may include the following:
- Names
- Phone numbers
- Email addresses
- Mailing addresses
- Usernames
- Contact preferences
- Contact or authentication data
- Billing addresses
Sensitive Information
We do not process sensitive information.
Payment Data
We may collect data necessary to process your payment if you choose to make purchases, such as your payment instrument number, and the security code associated with your payment instrument. All payment data is handled and stored by __________. You may find their privacy notice link(s) here: __________.
Accuracy Requirement: All personal information that you provide to us must be true, complete, and accurate, and you must notify us of any changes to such personal information.
Google API
Our use of information received from Google APIs will adhere to Google API Services User Data Policy, including the Limited Use requirements.
Information Collected from Other Sources
In order to enhance our ability to provide relevant marketing, offers, and services to you and update our records, we may obtain information about you from other sources, such as public databases, joint marketing partners, affiliate programs, data providers, and from other third parties. This information includes mailing addresses, job titles, email addresses, phone numbers, intent data (or user behavior data), Internet Protocol (IP) addresses, social media profiles, social media URLs, and custom profiles, for purposes of targeted advertising and event promotion.
2. How Do We Process Your Information?
We process your information to provide, improve, and administer our Services, communicate with you, for security and fraud prevention, and to comply with law. We may also process your information for other purposes with your consent.
We process your personal information for a variety of reasons, depending on how you interact with our Services, including:
To facilitate account creation and authentication
We may process your information so you can create and log in to your account, as well as keep your account in working order.
To deliver and facilitate delivery of services
We may process your information to provide you with the requested service.
To send administrative information
We may process your information to send you details about our products and services, changes to our terms and policies, and other similar information.
To fulfill and manage your orders
We may process your information to fulfill and manage your orders, payments, returns, and exchanges made through the Services.
To enable user-to-user communications
We may process your information if you choose to use any of our offerings that allow for communication with another user.
To request feedback
We may process your information when necessary to request feedback and to contact you about your use of our Services.
To send marketing communications
We may process the personal information you send to us for our marketing purposes, if this is in accordance with your marketing preferences. You can opt out of our marketing emails at any time. For more information, see “WHAT ARE YOUR PRIVACY RIGHTS?” below.
To deliver targeted advertising
We may process your information to develop and display personalized content and advertising tailored to your interests, location, and more.
To post testimonials
We post testimonials on our Services that may contain personal information.
To protect our Services
We may process your information as part of our efforts to keep our Services safe and secure, including fraud monitoring and prevention.
To administer prize draws
We may process your information to administer prize draws and competitions.
To evaluate and improve Services
We may process your information when we believe it is necessary to identify usage trends, determine the effectiveness of our promotional campaigns, and to evaluate and improve our Services, products, marketing, and your experience.
To identify usage trends
We may process information about how you use our Services to better understand how they are being used so we can improve them.
To comply with legal obligations
We may process your information to comply with our legal obligations, respond to legal requests, and exercise, establish, or defend our legal rights.
Shipping & Returns Policy
Shipping Policy
Usually it takes around 2-3 days, but in some cases we partner with third-party shipping providers to deliver products within 7-10 business days.
Important Return Policy Update
For any returns after product acceptance:
- RTO (Return to Origin) or return shipping charges will be borne by the customer
- Customers may arrange their own return shipping or request our assistance (charges apply)
- Refunds will be initiated only after our team verifies the returned product
- In case of wrong product shipped, please contact us within 24 hours of delivery
Dead Stock Policy
If you receive a dead stock product, we request that you:
- Take a video during the unboxing process to show the dead product.
- Raise a request for a return or refund within the same day of receiving the product.
Shipping and Delivery Information
- We are not responsible for any delays caused by our third-party shipment providers.
- Dead stock claims must be raised immediately on the day of delivery. Failure to do so will not be eligible for a return or refund.
3. When and With Whom Do We Share Your Personal Information?
We may need to share your personal information in the following situations:
Business Transfers
We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.
Google Maps Platform APIs
We may share your information with certain Google Maps Platform APIs (e.g., Google Maps API, Places API). Google Maps uses GPS, Wi-Fi, and cell towers to estimate your location. GPS is accurate to about 20 meters, while Wi-Fi and cell towers help improve accuracy when GPS signals are weak, like indoors. This data helps Google Maps provide directions, but it is not always perfectly precise.
4. Do We Use Cookies and Other Tracking Technologies?
We may use cookies and similar tracking technologies (like web beacons and pixels) to gather information when you interact with our Services. Some online tracking technologies help us maintain the security of our Services and your account, prevent crashes, fix bugs, save your preferences, and assist with basic site functions.
We also permit third parties and service providers to use online tracking technologies on our Services for analytics and advertising, including to help manage and display advertisements, to tailor advertisements to your interests, or to send abandoned shopping cart reminders (depending on your communication preferences). The third parties and service providers use their technology to provide advertising about products and services tailored to your interests which may appear either on our Services or on other websites.
Specific information about how we use such technologies and how you can refuse certain cookies is set out in our Cookie Notice.
Google Analytics
We may share your information with Google Analytics to track and analyze the use of the Services. To opt out of being tracked by Google Analytics across the Services, visit https://tools.google.com/dlpage/gaoptout. For more information on the privacy practices of Google, please visit the Google Privacy & Terms page.
5. How Long Do We Keep Your Information?
We keep your information for as long as necessary to fulfill the purposes outlined in this Privacy Notice unless otherwise required by law.
We will only keep your personal information for as long as it is necessary for the purposes set out in this Privacy Notice, unless a longer retention period is required or permitted by law (such as tax, accounting, or other legal requirements). No purpose in this notice will require us keeping your personal information for longer than the period of time in which users have an account with us.
When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymize such information, or, if this is not possible (for example, because your personal information has been stored in backup archives), then we will securely store your personal information and isolate it from any further processing until deletion is possible.
6. How Do We Keep Your Information Safe?
We have implemented appropriate and reasonable technical and organizational security measures designed to protect the security of any personal information we process. However, despite our safeguards and efforts to secure your information, no electronic transmission over the Internet or information storage technology can be guaranteed to be 100% secure, so we cannot promise or guarantee that hackers, cybercriminals, or other unauthorized third parties will not be able to defeat our security and improperly collect, access, steal, or modify your information. Although we will do our best to protect your personal information, transmission of personal information to and from our Services is at your own risk. You should only access the Services within a secure environment.
7. What Are Your Privacy Rights?
You may review, change, or terminate your account at any time, depending on your country, province, or state of residence.
Withdrawing your consent
If we are relying on your consent to process your personal information, which may be express and/or implied consent depending on the applicable law, you have the right to withdraw your consent at any time. You can withdraw your consent at any time by contacting us by using the contact details provided in the section “HOW CAN YOU CONTACT US ABOUT THIS NOTICE?” below.
However, please note that this will not affect the lawfulness of the processing before its withdrawal nor, when applicable law allows, will it affect the processing of your personal information conducted in reliance on lawful processing grounds other than consent.
Opting out of marketing communications
You can unsubscribe from our marketing and promotional communications at any time by replying “STOP” or “UNSUBSCRIBE” to the SMS messages that we send, or by contacting us using the details provided in the section “HOW CAN YOU CONTACT US ABOUT THIS NOTICE?” below. You will then be removed from the marketing lists. However, we may still communicate with you — for example, to send you service-related messages that are necessary for the administration and use of your account, to respond to service requests, or for other non-marketing purposes.
Account Information
If you would at any time like to review or change the information in your account or terminate your account, you can:
- Log in to your account settings and update your user account.
- Contact us using the contact information provided.
Upon your request to terminate your account, we will deactivate or delete your account and information from our active databases. However, we may retain some information in our files to prevent fraud, troubleshoot problems, assist with any investigations, enforce our legal terms and/or comply with applicable legal requirements.
Cookies and similar technologies
Most Web browsers are set to accept cookies by default. If you prefer, you can usually choose to set your browser to remove cookies and to reject cookies. If you choose to remove cookies or reject cookies, this could affect certain features or services of our Services.
If you have questions or comments about your privacy rights, you may email us at support@plantsandpetshub.com.
8. Controls for Do-Not-Track Features
Most web browsers and some mobile operating systems and mobile applications include a Do-Not-Track (“DNT”) feature or setting you can activate to signal your privacy preference not to have data about your online browsing activities monitored and collected. At this stage, no uniform technology standard for recognizing and implementing DNT signals has been finalized. As such, we do not currently respond to DNT browser signals or any other mechanism that automatically communicates your choice not to be tracked online. If a standard for online tracking is adopted that we must follow in the future, we will inform you about that practice in a revised version of this Privacy Notice.
9. Do We Make Updates to This Notice?
We may update this Privacy Notice from time to time. The updated version will be indicated by an updated “Revised” date at the top of this Privacy Notice. If we make material changes to this Privacy Notice, we may notify you either by prominently posting a notice of such changes or by directly sending you a notification. We encourage you to review this Privacy Notice frequently to be informed of how we are protecting your information.
10. How Can You Contact Us About This Notice?
If you have questions or comments about this notice, you may contact us by post at:
Plants and Pets Hub
38, Block-F, Om Vihar, Uttam Nagar
Delhi, Delhi 110059
India
11. How Can You Review, Update, or Delete the Data We Collect From You?
Based on the applicable laws of your country, you may have the right to request access to the personal information we collect from you, details about how we have processed it, correct inaccuracies, or delete your personal information. You may also have the right to withdraw your consent to our processing of your personal information. These rights may be limited in some circumstances by applicable law. To request to review, update, or delete your personal information, please fill out and submit a data subject access request.
Contact Us
Have questions about our privacy practices? Reach out to our Data Protection Officer:
Our Headquarters
Plants and Pets Hub
38, Block-F, Om Vihar, Uttam Nagar
Delhi, Delhi 110059
India
Email Us
General Inquiries:
support@plantsandpetshub.com
Privacy Concerns:
privacy@plantsandpetshub.com
Hours of Operation: Our customer support team is available Monday-Saturday from 9:00 AM to 7:00 PM IST. For urgent privacy concerns outside business hours, please email us and we will respond within 24 hours.