Return, Refund & Cancellation Policy
Your guide to hassle-free returns and exchanges at Plants and Pets Hub
Important Return Information
For returns after receiving the parcel, return shipping (RTO) charges will be borne by the customer. You may arrange return shipping yourself or request our assistance, but charges will apply in either case.
Note: In case of wrong product shipped, we will cover return shipping costs after verification of the error.
Your Policy Journey
Complete to earn badge!Return Policy
We accept returns under the following conditions:
Time Frame
Returns must be postmarked within 7 days of the purchase date.
Condition
All returned items must be in new, unused condition, with all original tags, labels, and packaging attached.
Live Items Condition
Plants and live items must be returned in their original, healthy condition to qualify for refund or exchange.
Proof of Purchase
A proof of purchase (order number or receipt) must be included with your return.
Return Process
Contact Customer Service
Email us at support@plantsandpetshub.com to obtain a Return Merchandise Authorization (RMA) number.
Prepare Your Return
Securely package the item in its original packaging. For live plants/fish, include a live unpacking video.
Ship the Item
Send the item to our address with your RMA number clearly marked.
Verification & Refund
After inspection, we’ll process your refund within 3 business days.
Return Address:
Plants and Pets Hub
Attn: Returns
RMA # (Include your RMA number)
38, Block-F, Om Vihar, Uttam Nagar
NEW DELHI, DELHI 110059
India
Refund Policy
After receiving your returned item, we will inspect its condition and process your return or exchange within 3 working days. We will notify you via email once your return has been processed.
Refund Method
Refunds will be issued to your original payment method. It may take 5-7 business days for the refund to appear in your account, depending on your payment method and bank.
Exceptions to the Return Policy
The following items cannot be returned or exchanged:
Live Stock
Fish, plants, shrimps, and snails cannot be returned once added to your tank or garden.
Custom Orders
Items specifically made to order cannot be returned.
Used or Damaged Items
Items that have been opened, used, or damaged after delivery cannot be returned.
Perishable Items
Pet food, fertilizers, and other perishable items are non-returnable unless defective.
Fish & Livestock Guarantee (DOA)
Dead on Arrival Protection
We prioritize the quality and health of all our livestock. In the rare case that you receive dead on arrival (DOA) fish or other livestock, please follow these guidelines:
- Time Limit: Contact us within 6 hours of delivery.
- Photo Evidence: Provide clear photos of the dead fish both in the bag and out of the bag.
- Video Evidence: Include a clear unboxing video showing the dead fish in the bag.
- Compensation: We will issue a Refund Coupon (valid on your next purchase) for the full cost of the dead fish.
Important Notes:
- DOA claims are void if the fish bag is opened before verification
- We are not responsible for fish that die after being added to your tank
- Shipping costs are non-refundable for DOA claims
Order Cancellation Policy
Order Cancellation
Orders cannot be canceled once they have been processed or dispatched.
Cancellation of Live Items
Fish and plants cannot be canceled once the order has been shipped.
Shipping Errors
If you receive the wrong product, contact us immediately. We will do our best to rectify the issue.
Need Assistance?
Contact our support team for any questions regarding returns, refunds, or cancellations:
Email Us
support@plantsandpetshub.comCall Us
+91-7011993433Visit Us
38, Block-F, Om Vihar, Uttam Nagar
Delhi 110059, India