FAQ’s PlantsandPetsHub

Plants and Pets Hub provides a diverse range of products, including indoor plants, air-purifying plants, cacti and succulents, flowering plants, fruit plants, hanging plants, medicinal and aromatic plants, low-maintenance plants, low-light plants, pet-friendly plants, plant combos, aquatic plants, pet care items, pet foods, pet accessories, and various aquarium fishes.

You can reach out to Plants and Pets Hub 24/7 by calling +91-7011993433. Our physical address is 38, Block-F, Om Vihar, Uttam Nagar, Delhi, 110059, India.

Packages are shipped within 7–10 working days after an order is placed. Orders over ₹2500 for pet supplies and ₹1000 for plant goods qualify for free delivery. Visit Our Shipping Policy Page

Yes, Plants and Pets Hub offers several promotions:

Follow us on Instagram and WhatsApp to receive upto 5-10% discount.

Like them on Facebook to receive upto 20% discount.

Regular customers can receive personalized gifts.

Subscribing to their newsletter offers additional benefits.

We offer a variety of payment methods to ensure a seamless shopping experience:

Direct Bank Transfer (0% PG Charges) Pay via net banking or phone banking with no additional payment gateway (PG) charges.

UPI & QR Code Payments (0% PG Charges) You can make payments using UPI or QR code with no associated PG charges.

Cash on Delivery (COD) We offer a Cash on Delivery (COD) option, requiring a 60-70% advance payment. The remaining amount is payable upon delivery. Please note, an additional charge of ₹49 is applicable for COD orders.

Payment via Cashfree Instamojo (PG Charges Apply) For payments through Cashfree Instamojo, there is a payment gateway charge ranging between 2-3% of the transaction amount. You can make payments using credit card, debit card, net banking, or UPI.

These payment methods are designed to provide flexibility and ease for your shopping convenience.

You can track your orders by logging into your account on the Plants and Pets Hub website.

Details regarding returns, refunds, and cancellations can be found under the "Return, Refund and Cancellation Policy " section on the website.

Yes, Plants and Pets Hub's customer service team is available to assist with any concerns or questions you may have about their products

You can create an account by clicking on the " Login or register " option on the website and following the registration process.

Plants and Pets Hub offers 10 am to 6 pm business days customer support.

If you've forgotten your password, click on the " Lost your password?

Contact their customer service immediately to address any concerns regarding damaged products. Kindly refer to the Return, Refund and Cancellation Policy

Currently we do not specify international shipping policies. But if there are further requirements, we will plan accordingly. For more information, please contact their customer service.

Currently, no product can be cancelled after an order is placed, but changes to add-on products can be done within ten hours.

You can provide feedback or reviews by logging into your account and navigating to the specific product page.

Yes.

The website provides detailed descriptions for each product, including care instructions.

Plants and Pets Hub offers a variety of pet foods, including options for cats, dogs, fishes, rabbits, and birds

Yes, a wide range of pet accessories and equipment is available, catering to various pet needs.

Yes, Plants and Pets Hub offers plant combos, allowing customers to purchase multiple plants together at a discounted rate.

Packages are shipped within 7–10 working days after an order is placed.

Detailed care instructions are provided for each plant to ensure customers can maintain their health.

Yes, complete aquarium kits with accessories are available, such as the Fish Aquarium Glass 1.5 Feet (Rectangular) kit.

Plants and Pets Hub offers secure online payment options to protect customer information.

Subscribing to the newsletter will keep you informed about new products and promotions.

To return a product, raise a request within the same day of receiving it, ensuring all original tags, labels, and packaging are intact. Visit Return, Refund and Cancellation Policy

Plants and Pets Hub emphasizes customer satisfaction and provides detailed product descriptions with quality product delivered.

Yes, regular customers are eligible for personalized gifts.

For any issues, contact customer support at +91-7011993433 or email support@plantsandpetshub.com

Seasonal promotions may be available; subscribing to the newsletter or following on social media will provide updates.

Although there isn't a definite delivery date available right now, you can ask the delivery boy to come to your house whenever it's convenient for you, or you can contact customer service with such requests.

Yes, plant care products such as fertilizers and farming equipment are available.

Feedback can be provided by contacting customer support or leaving reviews on product pages.

Gift wrapping will incur additional fees; for questions, please contact customer service.

Detailed descriptions and care instructions are provided for each fish species.

The terms and conditions are outlined on the website and cover aspects like user responsibilities and policies. Terms and Conditions

For account deletion, please contact customer support directly.

Please contact customer support for such inquiries

For modifications after placing an order, please contact customer support as soon as possible.

Currently No.

Yes, Plants and Pets Hub provides a selection of pet grooming products to keep your pets clean and healthy.

Yes, organic fertilizers are available to promote healthy plant growth naturally.

Yes, a variety of pet carriers suitable for different pet sizes are available for safe travel.

Yes, a variety of plant pots and planters are available to complement your indoor and outdoor spaces.

Yes, pet training tools and accessories are available to assist in training your pets effectively.

Yes, specialized soil mixes tailored to different plant types are available to ensure optimal growth.

Yes, a variety of aquarium decorations are available to enhance the aesthetic appeal of your fish tanks.

Yes, a selection of pet health supplements is available to support the well-being of your pets.

Yes, seasonal plants are offered to align with different times of the year and festivities.

Yes, bird cages and related accessories are available for various bird species.

Yes, supplies for reptiles, including habitats and feeding accessories, are available.

Currently No.

Yes, fish tanks in various sizes are available to accommodate different aquatic setups. Customizations also done as per the request talk to our customer support team.

Yes, eco-friendly pet products are available for environmentally conscious pet owners.

Yes but there is other charges associated with it, connect to our support team.

Yes, information regarding plant toxicity to pets is available to ensure the safety of your animals.

Yes, a variety of plant seeds are available for customers interested in gardening.

Yes, guidance on pet nutrition is available to help you choose the best diet for your pets.

Yes, indoor plant care guides are provided to assist you in maintaining healthy plants.

Yes, rare plant species are available for enthusiasts looking to expand their collections.

Yes, a variety of pet beds and sleeping accessories are available to ensure your pets' comfort.

Yes, resources and guides are available to assist new pet owners in providing proper care.

Yes, pet-safe cleaning products are available to ensure a healthy environment for your pets.

Yes, information on common plant diseases and their treatments is available to help maintain plant health.

Please contact customer support for such inquiries.

Yes, products for small mammals, including hamsters and guinea pigs, are available.

Yes, guides on starting and maintaining a home aquarium are available for beginners.

Yes, products for pond maintenance, including filters and water treatments, are available.

Yes, resources and kits for pet first aid are available to handle minor emergencies.

Plants and Pets Hub is an online store offering a wide variety of plants, gardening tools, pet products, and accessories for pet owners and plant enthusiasts.

Delivery charges depend on the size of your order and the shipping destination. You will see the shipping charges at checkout.

We offer several shipping options, including standard, expedited, and express delivery. Shipping times vary depending on the destination.

Inspection and Processing: After receiving your returned item, we will inspect its condition and process your return or exchange within 3 working days. We will notify you via email once your return has been processed.

The following items cannot be returned or exchanged:

Live Stock (including fish, plants, shrimps, and snails) once they have been added to your tank or garden.

Custom Orders: Items specifically made to order.

Used or Damaged Items: Items that have been opened, used, or damaged after delivery.

Yes, our website is encrypted with the latest security protocols to ensure safe and secure transactions.

Yes, we offer promotional discount codes. Apply the code at checkout for savings.

Unfortunately, pet food is non-returnable for hygiene reasons, but you can contact our customer service for any issues with the product.

Creating an account is optional but offers benefits like faster checkout, order tracking, and special discounts.

We provide information, care guides, and product recommendations. We may partner with sellers for plants and pets, but we do not directly sell them.

Yes, our content is curated by experts in botany, veterinary science, and pet care.

Currently, we do not have a mobile app, but our website is mobile-friendly.

We update our content regularly to ensure accuracy and relevance.

It depends on the plant species, but a general rule is to water when the top inch of soil feels dry.

Allergies, parasites, or hormonal imbalances could be the reason.

Low humidity, over-fertilization, or inconsistent watering could be the cause.

Dietary indiscretion, infections, or underlying health issues could be the reason.

Illness, dehydration, or lack of exercise could be the reason.

Raw feeding can improve coat quality, digestion, and energy levels, but consult a vet before starting.

Research equipment, cycling, and marine species to create a thriving saltwater environment.

Peace lilies, snake plants, and pothos are excellent for air purification.

Follow your vet's instructions, provide a comfortable space, and monitor their condition closely.

Use repetition, positive reinforcement, and a calm environment to encourage talking.