Plants & Pets Hub

Plants and Pets Hub provides a diverse range of products, including indoor plants, air-purifying plants, cacti and succulents, flowering plants, fruit plants, hanging plants, medicinal and aromatic plants, low-maintenance plants, low-light plants, pet-friendly plants, plant combos, aquatic plants, pet care items, pet foods, pet accessories, and various aquarium fishes.

You can reach out to Plants and Pets Hub 24/7 by calling +91-7011993433.

Plants and Pets Hub offers customer support from 10 am to 6 pm on business days.

You can create an account by clicking on the “Login or register” option on the website and following the registration process.

If you’ve forgotten your password, click on the “Lost your password?” link on the login page and follow the instructions to reset it.

You can subscribe to our newsletter by entering your email address in the subscription box at the bottom of our website or during the account registration process.

Yes! We value our regular customers and offer personalized gifts, exclusive discounts, and special promotions through our loyalty program.

You can update your account information by logging into your account, navigating to the “Account Settings” section, and making the necessary changes.

Currently, we do not specify international shipping policies. But if there are further requirements, we will plan accordingly. For more information, please contact our customer service.

You can provide feedback or reviews by logging into your account and navigating to the specific product page. Look for the “Write a Review” section below the product description.

Yes, we are committed to ethical sourcing practices. All our plants are grown sustainably, and our pets come from reputable breeders who prioritize animal welfare.

Yes, the website provides detailed descriptions for each product, including care instructions. We also have a dedicated blog section with comprehensive care guides.

For any issues, contact customer support at +91-7011993433 or email support@plantsandpetshub.com. Our team will assist you promptly.

Yes, we offer seasonal promotions throughout the year. Subscribing to our newsletter or following us on social media will provide updates on current offers.

For account deletion, please contact customer support directly. We’ll guide you through the process and ensure your data is securely removed.

Yes, we offer special discounts for bulk purchases. Please contact customer support for such inquiries, and we’ll provide you with a customized quote.

Currently, we don’t offer workshops, but we are planning to introduce them in the future. Subscribe to our newsletter to stay updated about upcoming events.

Plants and Pets Hub is an online store offering a wide variety of plants, gardening tools, pet products, and accessories for pet owners and plant enthusiasts.

Delivery charges depend on the size of your order and the shipping destination. You will see the shipping charges at checkout.

We offer several shipping options, including standard, expedited, and express delivery. Shipping times vary depending on the destination.

Packages are shipped within 7–10 working days after an order is placed. Orders over ₹2500 for pet supplies and ₹1000 for plant goods qualify for free delivery.

Visit Our Shipping Policy Page

You can track your orders by logging into your account on the Plants and Pets Hub website. Once logged in, navigate to “My Orders” and click on the tracking link for your specific order.

Packages are shipped within 7–10 working days after an order is placed. For fish and livestock orders, they are shipped only on Monday, Tuesday, and Wednesday to ensure safe delivery.

Although there isn’t a definite delivery date available right now, you can ask the delivery person to come to your house whenever it’s convenient for you, or you can contact customer service with such requests.

For modifications after placing an order, please contact customer support as soon as possible. We’ll do our best to accommodate your request if the order hasn’t been shipped yet.

Currently in-store pickup is not available! We will inform you earlier if this service becomes available.

Shipping is free on qualifying orders (₹2500+ for pet supplies, ₹500+ for plant supplies). For other orders, shipping costs are calculated during checkout. These may change based on current offers.

Fast Delivery: 2–3 business days (if applicable). Standard Shipping: 7–10 business days. Fish/Livestock Orders: Shipped only on Mon–Wed, delivery within 7–10 days depending on health and quarantine checks.

We ship live animals (fish, shrimp, snails) only on Monday, Tuesday, and Wednesday to ensure safe delivery. Orders placed after 10:00 AM on Tuesday will ship the following week.

Unfortunately, no. Orders involving live items (plants, fish, etc.) cannot be canceled once dispatched. For non-live items, cancellations are only possible if requested within 24 hours and before dispatch.

We’re sorry to hear that! Please follow these steps: Record a video during unboxing. Share the footage with us immediately. Based on our DOA (Dead on Arrival) policy, we’ll issue store credit for valid claims.

Please inspect your order as soon as you receive it. If anything is missing or incorrect: Contact us within 2 hours of delivery. Share photos or videos of the issue. We’ll guide you through the replacement or refund process.

At this time, we only ship within India. International orders are not available.

We work with trusted partners based on item type and region: DTDC – for plant supplies, accessories, and fish food. The Professional Courier / Shree Maruthi Couriers – for live fish deliveries. India Post – for remote or North Indian regions.

Please double-check your shipping details before confirming your order. If an incorrect address causes a delivery failure, the customer must cover additional re-shipping charges.

Some remote regions may have restrictions. If we’re unable to deliver to your area, we’ll cancel the order and issue a full refund.

We use: Double-bagging with oxygen and wellness additives. Insulated, temperature-controlled packaging for long-distance orders. Quarantine procedures to ensure the health of all livestock before shipping.

While we aim for timely deliveries, delays due to weather, logistics, or natural calamities may occur. We’ll inform you as soon as possible and share revised delivery timelines.

You can reach our support team at:
📞 Phone: +91-7011993433
📧 Email: support@plantsandpetshub.com
🌐 Contact Us Form

Currently, no product can be cancelled after an order is placed, but changes to add-on products can be done within ten hours of placing the order.

We offer a variety of payment methods:

• Direct Bank Transfer (0% PG Charges) – Pay via net banking or phone banking
• UPI & QR Code Payments (0% PG Charges)
• Cash on Delivery (COD) – Requires 60-70% advance payment, remaining upon delivery (₹49 additional charge)
• Payment via Cashfree Instamojo (2-3% PG charges) – Credit/debit cards, net banking, UPI

Yes! We have several promotions:

• Follow us on Instagram and WhatsApp for 5-10% discount
• Like us on Facebook for up to 20% discount
• Regular customers receive personalized gifts
• Newsletter subscribers get additional benefits

Yes, our website is encrypted with the latest security protocols to ensure safe and secure transactions. We use industry-standard SSL encryption to protect your personal and payment information.

Yes, we offer promotional discount codes. Apply the code at checkout for savings. Discount codes can be found in our newsletters, social media channels, and special promotions.

Unfortunately, pet food is non-returnable for hygiene reasons, but you can contact our customer service for any issues with the product. We’ll try to find a suitable solution.

Creating an account is optional but offers benefits like faster checkout, order tracking, and special discounts. Guest checkout is available for quick purchases.

We provide information, care guides, and product recommendations. We may partner with sellers for plants and pets, but we do not directly sell them.

Yes, our content is curated by experts in botany, veterinary science, and pet care. We strive to provide accurate and up-to-date information.

Currently, we do not have a mobile app, but our website is mobile-friendly and works well on all devices.

We update our content regularly to ensure accuracy and relevance. Our team reviews and updates information at least quarterly.

Plants and Pets Hub emphasizes customer satisfaction and provides detailed product descriptions with quality product delivered. We guarantee healthy plants upon arrival.

Yes, regular customers are eligible for personalized gifts and exclusive discounts. Join our loyalty program for additional benefits.

Gift wrapping will incur additional fees; for questions, please contact customer service. We offer beautiful wrapping options perfect for special occasions.

Yes but there is other charges associated with it, connect to our support team for details and scheduling.

Please contact customer support for such inquiries. Our design team can create custom aquarium setups based on your requirements.

Yes, products for small mammals, including hamsters and guinea pigs, are available. We carry food, bedding, cages, and accessories for various small pets.

Yes, products for pond maintenance, including filters and water treatments, are available. We have everything you need to maintain a healthy pond ecosystem.

Yes, resources and kits for pet first aid are available to handle minor emergencies. We also offer workshops on pet first aid (check our events calendar).

Yes, supplies for reptiles, including habitats and feeding accessories, are available. We carry products for lizards, snakes, turtles, and other reptiles.

Currently no, but we’re developing a subscription service. Sign up for our newsletter to be notified when it launches.

Details regarding returns, refunds, and cancellations can be found under the “Return, Refund and Cancellation Policy” section on our website.

View Our Return Policy

To return a product, raise a request within the same day of receiving it, ensuring all original tags, labels, and packaging are intact.

Visit Our Return Policy Page

After receiving your returned item, we will inspect its condition and process your return or exchange within 3 working days. We will notify you via email once your return has been processed.

The following items cannot be returned or exchanged:

• Live Stock (including fish, plants, shrimps, and snails) once they have been added to your tank or garden.
• Custom Orders: Items specifically made to order.
• Used or Damaged Items: Items that have been opened, used, or damaged after delivery.

Yes, you may request a return or replacement after delivery. However, please note that return or replacement charges will be applicable.

These charges cover the Return-to-Origin (RTO) costs incurred by our courier partners when an item is returned. Since the product was delivered with your consent, returning it later results in additional logistical expenses.

The charges typically include reverse shipping, handling, and any other logistics-related fees. These may vary depending on the product size, type (especially for live plants or pets), and location.

No, the charges may vary based on the nature of the product (e.g., live plants or pet supplies), weight, and delivery location. Our customer support team will inform you of the applicable charges when you initiate a return/replacement request.

To avoid any charges, please carefully inspect the product at the time of delivery and ensure you are fully satisfied before accepting it. If there are any visible issues, please notify the delivery person or our support team immediately.

If the item is incorrect or damaged upon arrival, we will arrange a replacement or refund at no extra cost. In such cases, return/replacement charges do not apply.

If you refuse delivery without a valid reason (like visible damage or wrong item), RTO charges may still be applicable. It’s best to accept the item and contact us if you have any concerns.

Return/replacement charges will either be deducted from your refund or invoiced separately, depending on your original payment method and refund mode.

Due to ethical and logistical reasons, returns/replacements for live pets are extremely limited and only considered under specific conditions (e.g., health concerns within 24 hours). Please discuss with our team before making a request.

You can reach out to our customer support team via email, phone, or live chat with your order details. We’re here to help and will guide you through the process.

To return a product, raise a request within the same day of receiving it, ensuring all original tags, labels, and packaging are intact. Visit our Return Policy page for detailed instructions.

Return, Refund and Cancellation Policy

You must initiate a return request within 24 hours of receiving the product. For live plants and animals, this window is reduced to 12 hours.

Yes, exchanges are possible for eligible products. Please contact customer support to arrange an exchange.

Refunds are processed using the original payment method. For bank transfers, please allow 3-5 business days for the amount to reflect in your account.

No, all refunds for online orders are processed electronically to the original payment method. Cash refunds are only possible for in-store purchases.

If you receive a defective product, please contact us immediately with photos/videos of the issue. We’ll arrange a replacement or refund at no additional cost to you.

Plants and Pets Hub offers a variety of pet foods, including options for cats, dogs, fishes, rabbits, and birds. We carry both dry and wet food options from premium brands.

Yes, a wide range of pet accessories and equipment is available, catering to various pet needs including leashes, collars, toys, beds, grooming tools, and more.

Yes, Plants and Pets Hub offers plant combos, allowing customers to purchase multiple plants together at a discounted rate. These are perfect for creating themed gardens or gifting.

Yes, complete aquarium kits with accessories are available, such as the Fish Aquarium Glass 1.5 Feet (Rectangular) kit. We have options for beginners and experienced aquarists.

Yes, plant care products such as fertilizers, pesticides, potting soil, and farming equipment are available. We carry everything you need for plant maintenance.

Yes, Plants and Pets Hub provides a selection of pet grooming products to keep your pets clean and healthy, including shampoos, brushes, nail clippers, and dental care items.

Yes, organic fertilizers are available to promote healthy plant growth naturally. We carry a range of organic options suitable for different plant types.

Yes, a variety of pet carriers suitable for different pet sizes are available for safe travel. We have options for cats, dogs, and small animals.

Yes, a variety of plant pots and planters are available to complement your indoor and outdoor spaces. We have ceramic, terracotta, plastic, and decorative options.

Yes, pet training tools and accessories are available to assist in training your pets effectively, including clickers, training pads, leashes, and treat dispensers.

Yes, specialized soil mixes tailored to different plant types are available to ensure optimal growth. We have mixes for cacti, orchids, vegetables, and more.

Yes, a variety of aquarium decorations are available to enhance the aesthetic appeal of your fish tanks, including rocks, driftwood, plants, and themed ornaments.

Yes, a selection of pet health supplements is available to support the well-being of your pets, including vitamins, joint support, and digestive aids.

Yes, seasonal plants are offered to align with different times of the year and festivities. Check our seasonal collection for current offerings.

Yes, bird cages and related accessories are available for various bird species, including perches, feeders, toys, and cleaning supplies.

Yes, fish tanks in various sizes are available to accommodate different aquatic setups. Customizations also done as per the request – talk to our customer support team.

Yes, eco-friendly pet products are available for environmentally conscious pet owners, including biodegradable waste bags, sustainable toys, and natural grooming products.

Yes, information regarding plant toxicity to pets is available to ensure the safety of your animals. Each plant listing includes pet safety information.

Yes, a variety of plant seeds are available for customers interested in gardening. We have vegetable, flower, herb, and specialty seeds.

Yes, a variety of pet beds and sleeping accessories are available to ensure your pets’ comfort, including orthopedic beds, heated pads, and blankets.

It depends on the plant species, but a general rule is to water when the top inch of soil feels dry. Most indoor plants prefer consistent moisture but not soggy soil.

Allergies, parasites, or hormonal imbalances could be the reason. If hair loss is excessive or accompanied by other symptoms, we recommend consulting a veterinarian.

Low humidity, over-fertilization, or inconsistent watering could be the cause. Try misting your plants regularly and ensure consistent watering.

Dietary indiscretion, infections, or underlying health issues could be the reason. If vomiting persists, consult a veterinarian.

Illness, dehydration, or lack of exercise could be the reason. Ensure your pet has access to fresh water and monitor their behavior. Consult a vet if lethargy persists.

Raw feeding can improve coat quality, digestion, and energy levels, but consult a vet before starting to ensure it’s appropriate for your pet’s specific needs.

Research equipment, cycling, and marine species to create a thriving saltwater environment. We recommend starting with a nano tank if you’re new to saltwater aquariums.

Peace lilies, snake plants, and pothos are excellent for air purification. Spider plants and rubber plants are also effective at removing toxins from indoor air.

Follow your vet’s instructions, provide a comfortable space, and monitor their condition closely. Ensure they have access to fresh water and a quiet environment to recover.

Use repetition, positive reinforcement, and a calm environment to encourage talking. Start with simple words and phrases, and reward your bird with treats when they attempt to mimic you.

Identify the issue (pests, disease, watering problems), isolate the plant if necessary, and treat accordingly. Our plant care guides provide specific solutions for common plant ailments.

Gradually mix increasing amounts of the new food with the old food over 7-10 days to prevent digestive upset. Monitor your pet for any adverse reactions during the transition.

During the growing season (spring and summer), fertilize every 2-4 weeks. Reduce frequency in fall and stop in winter for most plants. Always follow product instructions.

This depends on the fish species. Tropical fish generally require 75-80°F (24-27°C), while coldwater fish prefer 60-70°F (15-21°C). Research your specific fish’s requirements.

Use clean, sharp scissors to remove dead or yellowing leaves. For shaping, cut just above a leaf node. Prune during the growing season for best results.

Spot clean daily for waste removal and do a full cage cleaning weekly. Use pet-safe disinfectants and replace bedding during full cleanings.

Snake plants, ZZ plants, pothos, and peace lilies thrive in low-light conditions. These plants are perfect for spaces with minimal natural light.

Introduce them gradually in neutral territory. Keep initial meetings short and supervised. Provide separate resources (food bowls, beds) and be patient as they adjust.

Perform partial water changes (10-25%) weekly and clean the substrate monthly. Clean filters as needed, but avoid replacing all filter media at once to preserve beneficial bacteria.

Healthy plants have vibrant, firm leaves; new growth; strong stems; and no signs of pests or disease. The soil should be moist but not waterlogged.