Shipping & Delivery Policy
How we deliver your plants, pets, and accessories safely to your doorstep
Important Shipping Updates
Livestock orders are shipped Monday-Wednesday only. Orders placed after 10 AM Tuesday will be shipped the following week. Free shipping available on plant orders over ₹1000 and pet supply orders over ₹2500.
Your Shipping Journey
Complete to earn badge!Shipping & Delivery Options
Free Shipping Terms & Conditions:
- Minimum order value must be reached after any discounts or promotions
- Applies only to standard shipping within India
- Not valid for international orders or express shipping
- Does not apply to large or heavy items requiring special handling
- Plant orders must be ₹1000 or more before taxes
- Pet supply orders must be ₹2500 or more before taxes
- Free shipping offer may change without notice
Shipping Timeline
Order Processing
1 business day
Orders placed before 12 PM processed same day
Packaging
1 business day
Special care for live items
Transit Time
Standard: 2-3 days
Extended: 7-10 days
Delivery
At your doorstep!
Signature may be required
Important Notes:
- Livestock orders shipped Mon-Wed only
- Orders placed after 10 AM Tuesday ship next week
- Delivery times are estimates, not guarantees
- Weather and logistics may cause delays
- Extended delivery times apply to remote locations
Shipping Restrictions
International Shipping
Currently, we only ship within India. International shipping is not available.
Regional Restrictions
Some areas in India may have delivery restrictions. We’ll notify you if we can’t ship to your location.
Livestock Shipping Days
Fish, shrimp and plants shipped Mon-Wed only. Orders placed after 10 AM Tuesday ship the following week.
Packaging & Delivery Care
Premium Packaging for Live Products
We take extraordinary care with our live shipments:
Plant Packaging Standards:
- Roots protected with moist sphagnum moss
- Secure packaging to prevent shifting during transit
- Temperature-controlled packaging for sensitive species
- Clear care instructions included
Delivery Problems & Solutions
Incorrect/Missing Items
Contact us within 2 hours of delivery with photos/videos
Wrong Delivery Address
Customer responsible for additional shipping costs to resend
Dead on Arrival (DOA)
Refer to our Refund Policy for claim process. Video proof required.
Force Majeure
Not responsible for natural disasters or logistics disruptions
Order Cancellation Policy
Orders cannot be canceled once they have been dispatched, especially those involving live items like plants and fish. If you wish to cancel an order before it is dispatched, please contact us within 24 hours.
Our Shipping Partners
We work with trusted partners to ensure safe delivery:
DTDC
Plant supplies, accessories, and fish food
Professional Courier
Live fish deliveries
Shree Maruthi Couriers
Live fish deliveries
India Post
Specific regions in North India
Need Shipping Assistance?
Contact our support team for any shipping-related questions:
Email Us
support@plantsandpetshub.comCall Us
+91-7011993433Visit Us
38, Block-F, Om Vihar, Uttam Nagar
Delhi 110059, India